SMART Transitions Privacy Notice

SMART Transitions Residential Concierge Services is a service of EXIT Realty Sun City, located at 15331 W Bell Rd Ste 212, Surprise, AZ 85374. We help families manage the property side of a move into residential assisted living.

This notice explains what information we collect through this website, why we collect it and how we handle it.

When you request a consultation, we ask for your name, email address, phone number, your relationship to the homeowner, the city where the property is located, whether you live in Arizona, what you need help with, your timing and the best time to reach you. You may also add a short note.

When a care home operator connects a family, we ask for the operator's name, care home name, email address, phone number and an optional message.

Please do not include health, medical or care details about your loved one in any field on this site. We do not ask for them and we do not need them to help with the property.

If you arrive from a social post or advertisement, we record the campaign parameters in the link (for example the source, medium and campaign name) along with your request. This tells us which posts help families find us.

Like most websites, our hosting provider may record standard technical information such as the pages you visit and general device and browser details.

We also use analytics and advertising tools, including Google Analytics, the Meta Pixel and the analytics provided by the platform that hosts this site, to understand which pages help families and which posts bring visitors here. These tools may collect the pages you visit, the link you arrived from, your approximate location and general device and browser details.

We use your information to respond to your request, schedule and hold your consultation, prepare a plan for the property, coordinate with providers you approve, and keep a record of our work together.

We may also use your contact details to follow up about your request. We do not sell your information.

We share details with a preferred provider only when they are needed to do the work you approved, such as a mover, cleanout crew, estate sale company, repair professional or staging provider. You approve every vendor charge before work begins.

We may also share information with service providers who help us operate this website and our email, and when the law requires it.

If your family decides to sell the property, that work is handled under a separate real estate listing agreement with the brokerage.

This site uses cookies and similar technologies to keep it working and to measure how visitors find and use it. Google Analytics, the Meta Pixel and the platform that hosts this site may set cookies for analytics and advertising.

You can block or delete cookies in your browser settings. You can opt out of Google Analytics with Google's browser add-on, and you can adjust your ad settings in your Meta account to limit interest-based advertising. Blocking cookies will not prevent you from requesting a consultation.

You can ask us to update or delete the information we hold about you, or ask us to stop contacting you, by emailing pm@exitrealtysuncity.com or calling 623-552-3255. We will honor your request, subject to records we are required to keep.

We keep consultation requests and related records for as long as needed to serve your family and to meet our business and legal recordkeeping requirements, then dispose of them.

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is completely secure, so please avoid sending sensitive information through this website.

This website is intended for adults. We do not knowingly collect information from children.

We may update this notice from time to time. The revised notice will be posted on this page with a new effective date.

EXIT Realty Sun City

15331 W Bell Rd Ste 212, Surprise, AZ 85374

Phone: 623-552-3255

Email: pm@exitrealtysuncity.com