SMART Transitions Residential Concierge Services
You care for your loved one. We help your family handle the home.
When a loved one moves into assisted living, the house still needs a plan. SMART Transitions helps families manage the property side of the move, especially when you live out of state.
Complimentary 30 minutes. No obligation. Serving Surprise, Sun City and the greater Phoenix area.
A local point of contact, so someone is there when you can't be.
Sound familiar?
If any of this sounds like your family, you are not alone.
Most families come to us with the same question: what do we do with the house? Here is how we help with each part.
“We live out of state.”
A local point of contact for property access, vendor scheduling, photo updates and check-ins.
“There's a lifetime of belongings.”
A respectful downsizing plan, plus coordination of estate sales, donations, cleanouts, packing and movers.
“The house needs work before we can sell.”
A property assessment and coordination of repairs, cleaning, landscaping, staging and photography.
“We need to understand our options and timing.”
A market analysis, estimated sale proceeds and a practical transition plan based on your family's goals.
“What if we're not ready to sell, but we just need help?”
You do not have to sell to work with us. We can start with property oversight, vendor coordination and a written plan, then revisit the sale when the time is right for your family. If and when you decide to sell, listing, marketing and negotiations support is available under a separate real estate listing agreement.
Home Readiness Check
Not sure where to start?
Take the 2-minute Home Readiness Check. Answer a few questions and get a personalized action plan for your loved one's home, including a deed fraud risk check most families never think about.
How it works
Three simple steps, at your pace.
No long intake forms and no pressure to decide. We start by listening to what your family needs.
- Step 1
Start with a conversation.
A complimentary 30-minute consultation about your family's situation and next steps. No cost, no pressure.
- Step 2
Get your SMART Transition Plan.
An assessment and a written action plan for the property, built around your family's goals.
- Step 3
We coordinate the details.
Vendor scheduling, property access and regular family updates, so you can stay focused on your loved one.
Support options
Choose the support your family needs
Every family starts with a complimentary 30-minute consultation. No cost, no obligation.
SMART Transition Plan
$350
Up to 2 hours for a property assessment, a family consultation and a written action plan, including a marketability review. Best for families who want a clear plan and will handle the rest themselves.
Credited in full toward either concierge package.
Most families choose this
Transition Coordination Concierge Package
$1,500
Includes the SMART Transition Plan plus up to 10 total service hours: planning, vendor scheduling, property access coordination and family updates.
Extended Family Concierge Package
$2,750
Includes the SMART Transition Plan plus up to 20 total service hours for more involved transitions: planning, coordination and ongoing family support.
How payment works: The $350 planning fee is due to begin after your consultation and is credited toward either package. The remaining balance is due when your written SMART Transition Plan is delivered. Additional coordination beyond included hours is $175/hour, only with your advance approval. Vendor charges are separate and require your approval. Concierge fees are separate from any real estate brokerage compensation.
Book a Free ConsultationSelling is not a requirement.
SMART Transitions Residential Concierge Services can help whether or not the home is ever sold. Your property assessment includes a marketability review, so your family can weigh every option with real information:
- Keep the home and maintain it
- Rent it out if you're interested in rental income
- Hold it vacant with property management until your family decides what to do long-term, whether to keep the home or sell it
- Sell it on the open market, if and when you choose
Concierge services do not include listing, marketing or negotiating the sale of the property. If the owner or owners decide to sell, that's a separate real estate service with its own agreement. Signing a listing agreement is never required to use SMART Transitions Residential Concierge Services.
If your family decides to sell, EXIT Realty Sun City can help under a separate listing agreement.
Here for the season? Leaving for the summer?
Home Watch for seasonal and vacant homes
If your family spends part of the year away, or the home is sitting empty while you decide what's next, we can check on it for you. Scheduled visits, photo updates, and a local contact who knows who to call.
Ask About Home WatchWhy families call us
Personal guidance. Preferred providers. Peace of mind.
One local contact
Who keeps you informed with photos and updates, whether you are across town or across the country.
Preferred providers
A vetted list of movers, cleanout crews, estate sale companies, repair professionals and staging providers. Or we coordinate with the providers you already use.
You approve every charge
No vendor work begins until you say yes to the cost and the scope.
Meet your local contact
Laya Gavin
Designated Broker, EXIT Realty Sun City
I'm Laya Gavin, and I'll be your family's local point of contact. I opened EXIT Realty Sun City in 2016 and lead our property management division, so caring for homes when owners can't be there is part of our everyday work. Before real estate, I worked in financial services and earned an MBA in Finance, so we'll look at the numbers together, not just the house. I am a second generation Realtor.
When a loved one moves into care, your family deserves a team who answers the phone and handles the details. That's what we do.
- Designated Broker, EXIT Realty Sun City
- Real Estate Appraiser Licensed Trainee
- MBA in Finance
- Continuing education instructor in Fair Housing and Agency
- Author, The Digital Legacy Blueprint
- Industry volunteer service and boards: Arizona Association of REALTORS®, West & Southeast REALTORS® of the Valley, Hispanic Association of Real Estate Professionals, Trellis AZ, and Phoenix Realtist Professional Group
- Past President, Phoenix Realtist Association, and member of NAREB
Consultation request
Start with a complimentary 30-minute consultation.
Tell us a little about the property and what your family needs. We will reach out within one business day to schedule a time that works for you.
Book online today
Choose a time on the calendar and your complimentary 30-minute consultation is confirmed right away. Phone or video, whichever is easier for your family.
Choose a TimePrefer to talk first? Call and you will reach a local person, not a call center.
623-552-3255Prefer we reach out? Send a quick note.
Common questions
Questions families ask us
For care home operators
Operate a residential assisted living home?
You care for the resident. We help the family handle the home. With the resident's or authorized representative's permission, connect families with us by phone or email for a complimentary consultation. Your part ends at the introduction.